Welcome to Orlissavex
Orlissavex operates cruise voyages with a focus on transparency and respect for your personal details. This document explains how we manage your information on our booking website in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We aim to provide clear answers to your questions about how we handle the data you share with us.
What Information Do We Collect?
When you interact with our platform, we gather specific details through two primary methods: direct input and automated tools.
Direct Input
When you book a voyage or create a profile, we ask for your full name, email address, phone number, and passport details. We also collect specific travel preferences, such as your choice of cabin or any dietary needs, to ensure your time on our ship is organized according to your selections.
Automated Tools
Like many websites, we use cookies and similar technologies. These small files observe how you navigate our site, which pages you visit, and how long you stay. This helps us recognize you on return visits and ensures the booking system functions correctly. You can adjust your browser settings to limit these tools, though it may impact your ability to complete a reservation.
How Is My Information Used?
Orlissavex uses your data to facilitate the travel services you request. Specifically, we use it for:
- The Reservation Process: We use your personal details to confirm your spot on our ship, issue your boarding documents, and manage cabin assignments.
- Communication: We use your email, help@orlissavex.com, to send you important updates regarding your itinerary, check-in instructions, and any changes to our sailing schedule.
- Safety and Compliance: To follow maritime laws and the PDPO, we process information for passenger manifests and safety protocols required by port authorities.
- Service Improvement: We analyze aggregated data to understand travel trends, helping us plan future voyages that align with passenger interests.
Will My Data Be Shared with Others?
We do not sell your personal details. However, providing a cruise experience requires cooperation with several external parties. Your information is shared only when necessary for the following:
- Travel Providers: We share relevant details with port agents, immigration authorities, and ground transportation partners at your destinations to ensure smooth entry and exit.
- Internal Service Support: We work with companies that help maintain our website infrastructure and process booking communications. These partners are required to protect your data under strict confidentiality standards.
- Legal Requirements: If requested by government agencies or if we are required by law to disclose information for maritime security, we will do so in compliance with Hong Kong regulations.
How Long Is My Data Stored?
Orlissavex retains your personal information only for the duration necessary to fulfill the purposes outlined in this policy.
- Active Records: We keep your booking data while your travel plans are active and for a standard period afterward to address any follow-up inquiries or service needs.
- Legal Archives: Certain details, such as transaction records, are kept longer to satisfy tax laws and maritime record-keeping obligations.
- Anonymization: Once the retention period ends, we either delete your data or remove all identifying markers so it can no longer be linked to you.
How Can I Manage My Privacy Settings?
You have control over the information you share with Orlissavex. Under the PDPO, you have the right to manage your data in several ways:
- Access and Correction: You can request a copy of the data we hold about you or ask us to update information that is no longer accurate.
- Communication Preferences: You can choose to stop receiving updates about our voyages by using the link provided in our emails or by contacting us directly.
- Browser Controls: You can set your web browser to block cookies, which limits the automated data we collect.
For any questions or to exercise your rights, please reach out to us at help@orlissavex.com. We are here to assist you with any privacy concerns.